Support
We're here to help you finish what you start.
The fastest way to reach us is email — we read every message and usually reply within 1–2 business days.
Email: meir56885@gmail.com
Subscriptions & billing
- Plans. Free and Pulse Pro ($9.99/mo). Pro unlocks the AI plan builder, meal scanning, live form coach, and AI coach, plus unlimited goals.
- Manage or cancel. Subscriptions are billed by Apple. Open the App Store → tap your profile photo → Subscriptions → Pulse → Cancel. You keep access until the end of the current period.
- Refunds. Purchases are handled by Apple. Request refunds at reportaproblem.apple.com.
Your account & data
- Export. You can export your data from inside the app (Profile → Privacy → Export).
- Delete. You can permanently delete your account and all associated data from Profile → Account → Delete Account.
- Privacy. See our Privacy Policy for what we collect and why.
Common questions
The AI says "Usage limit hit." What does that mean?
You've reached your plan's AI usage for now, or the service is briefly rate-limited. Your daily AI allowance resets the next day — try again shortly.
Why can't I use AI features on Free?
AI plan generation, meal scanning, the form coach, and the AI coach are Pro features. On Free you can still create goals, add your own steps, keep a streak, and use the community.
Does Pulse give medical or financial advice?
No. Pulse is a planning and motivation tool and its AI can make mistakes. Always consult a qualified professional before acting on health, medical, or financial guidance. See our Terms of Use.
How do I report someone in the community?
Long-press a member or open their chat and use the menu to Report or Block. Reported and blocked users are removed from your view.
Still stuck?
Email meir56885@gmail.com with your device model, iOS version, and a short description (a screenshot helps). We'll get you sorted.