Support

We answer every email, usually within two business days.

Frequently asked questions

Is my data really only on my phone?

Yes. Folder has no servers and no networking code. The only ways data leaves the app are the share actions you trigger yourself (emergency card image, PDF export) and your own device backups.

What happens if I lose my phone?

Folder's data is included in your normal iPhone backup. Restore your backup on a new phone and your binder comes back exactly as it was. Without a backup the data cannot be recovered, because we never have a copy.

How do I move the binder to a new iPhone?

Use Apple's standard device transfer or restore from backup when setting up the new phone. Folder and all of its records come across automatically.

The app lock will not turn on.

The lock requires a device passcode. Set one in iOS Settings under Face ID and Passcode, then flip the toggle in Folder's settings again.

How do I cancel Folder Pro?

Open the App Store app, tap your profile picture, tap Subscriptions, select Folder Pro and choose Cancel. You keep Pro until the end of the paid period. You can also use Restore Purchases in Folder's settings on a new device.

Can you add feature X?

Maybe. Folder stays deliberately small and local-only, but we love hearing what would help your family. Email us.

Report a problem

When reporting a bug, please include your iPhone model, iOS version, and the steps that trigger the issue. Screenshots help a lot. Since we have no analytics, your reports are the only way we learn about problems.